Call Simulator partners with ElevenLabs to offer Conversation Training as a Service

Call Simulator helps organizations prepare employees for real-world conversations by using simulated role-play scenarios. Over 300 companies use their platform to speed up training, reduce call times, and improve customer interactions. To achieve the realism their clients needed, they turned to ElevenLabs for natural, expressive AI voices.

Finding the right voices

We worked closely with Call Simulator because they needed more than typical AI voices. Our voices integrated smoothly into their simulations, enhancing the experience without slowing down their development. The setup was fast. Within minutes, they had working prototypes and were ready to launch in multiple languages, all without interrupting their workflow.

Call Simulator leverages AI to help your employees do their best work by allowing employees to practice a wide range of call scenarios frequently and in varied contexts. AI serves as a co-pilot, empowering employees to build skills and confidence while leaving trainers free to focus on more complex, human-centered tasks.

Making a difference

The response from Call Simulator’s clients has been clear: they say the voices are so real, users forget they’re interacting with AI. This shift has made training sessions feel more genuine and impactful, helping employees stay focused and confident.

As David Lawson, Co-Founder & CEO of Call Simulator, put it: “ElevenLabs provides Call Simulator clients the voice expressiveness needed for realistic conversation training.” With our voices, Call Simulator delivers training that prepares employees for conversations and builds their confidence in real-world interactions.